Return, Refund & Replacement Policy

Return, Refund, and Replacement Policy

At Watts Pretty Creations, every item is handmade and custom-created with care. Due to the personalized nature of our products, we maintain the following policy:

Refund Policy

• All sales are final.
• Refunds will only be issued if your order arrives damaged as a direct result of mishandling by the shipping carrier.
• Refunds will not be provided for damage caused after delivery, including but not limited to damage caused by customers, children, pets, or any other third party.

Return Policy

• Watts Pretty Creations does not accept returns under any circumstances.
• Due to the custom and handmade nature of our products, all purchases are non-returnable and non-exchangeable.
• No exceptions will be made.

Replacement (Remake) Policy

• If your item arrives damaged due to the shipping carrier, you must contact us within 30 days of the original purchase date to request a replacement.
• To qualify for a replacement, customers may be required to provide photographs of the damaged item, packaging, and shipping label.
• Approved replacements will be remade at no additional charge.

Please note:

• We do not provide free replacements for damage caused by customers, children, pets, or normal wear and tear.
• If your tumbler is damaged after delivery due to accidental damage or misuse, we are unable to remake the item at no cost. However, as a courtesy, we are happy to offer a 10% discount on your next tumbler purchase.

Thank you for supporting Watts Pretty Creations and for understanding our policies. Your support allows us to continue creating unique, handcrafted products for our customers.