Help & Frequent Questions
Help & Frequently Asked Questions
Welcome to the Watts Pretty Creations Help Center! We’ve answered some of our most commonly asked questions below. If you don’t see your question listed, please feel free to contact us.
How do I place an order?
Orders can be placed directly through our website. Simply browse our available products, select your desired options, add them to your cart, and proceed to checkout.
Do you offer custom designs?
Yes! We specialize in custom tumblers, including personalized designs, seasonal themes, name brand-inspired creations, snowglobe tumblers, and more. If you have a specific idea in mind, please contact us before placing your order to discuss your vision.
How long does it take to make my order?
Because every item is handmade, processing times may vary. Current processing times will be listed on our website and are subject to change depending on order volume.
Do you accept returns or exchanges?
No. Due to the custom and handmade nature of our products, all sales are final. Please review our Return, Refund, and Replacement Policy for complete details.
What should I do if my order arrives damaged?
If your package arrives damaged due to the shipping carrier, please contact us within 30 days of your purchase date with photos of:
- The damaged item
- The product packaging
- The shipping label
Once reviewed, we will determine eligibility for a replacement.
Can I cancel my order?
Orders may only be canceled if production has not yet begun. Once work has started on a custom item, cancellations cannot be accepted.
How should I care for my tumbler?
To ensure the longevity of your tumbler:
- Hand wash only.
- Do not place in the dishwasher.
- Do not microwave.
- Avoid prolonged exposure to extreme heat.
- Handle with care to prevent drops or other accidental damage.
Do you offer discounts or loyalty rewards?
Yes! Watts Pretty Creations periodically offers sales, promotions, and loyalty rewards. Customers enrolled through our website may earn points toward discounts, free items, store credit, and birthday rewards.
What payment methods do you accept?
We currently accept:
- Credit and debit cards
- Apple Pay
- Cash App
- Venmo
- Any additional payment methods listed at checkout
How can I contact Watts Pretty Creations?
If you have any questions or concerns, we’re happy to help! Please contact us through our website’s contact form, email, or social media accounts, and we’ll respond as soon as possible.
Thank you for choosing Watts Pretty Creations! Your support means everything to our small business, and we look forward to creating something special for you.